Privacy Policy

1. Information We Collect

We collect information to provide you with secure, convenient, and tailored workspace services:

Information You Provide Directly

• Contact details: Name, email address, phone number, and company name when you submit a form (e.g. scheduling a tour or booking a space).
• Membership Profile: Information provided when setting up your membership or booking plans.
• Billing details: Credit/debit card numbers, billing address, and payment transactions (securely processed by our payment gateway providers).

Information Collected Automatically at Our Premises

• Wi-Fi Connection Logs: When you connect to the CoCo high-speed member network, we may log your device's MAC address, IP address, and connection durations to ensure network health and security.
• CCTV Footage: For safety and security reasons, our common areas, entry points, and corridors are monitored by 24/7 CCTV cameras.
• Access Logs: Time and date logs of keycard swipes at entry doors.

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and managing your coworking space subscriptions and meeting room bookings.
• Processing transactions and billing securely.
• Responding to inquiries, scheduling free tours, and providing customer support.
• Sending periodic newsletters, community event updates, and workspace announcements (you can opt-out at any time).
• Maintaining network safety and physical security at our Kakkanad site.

3. Data Sharing & Security

We respect your data and do not sell, trade, or rent it to third parties. We only share your data with:

• Service Providers: Trusted platform partners who host our database, manage our subscription billing, or send newsletters, under strict confidentiality agreements.
• Legal Obligations: Law enforcement or regulatory authorities if required to do so by applicable laws.

Data Security

We implement strict administrative, technical, and physical security measures—such as SSL encryption, access restrictions, and secure network firewalls—to safeguard your information against unauthorized access, loss, or alteration.

4. Your Rights & Contact Info

You have the right to request access to, correction of, or deletion of the personal data we hold about you. For any privacy queries or requests, please contact us at:

Collective Coworks (CoCo)
Collective Coworks IX/418 A2A, Grand Central By Group Mukkadan,
Edachira, Kakkanad - 682030
Email: info@collectivecoworks.com